Leaders all are called upon to make controversial Decisions. How they make them support or undermines credibility.
4 steps to enhanced credibility
-Smoothing controversial decisions starts with communications. These decisions take clear, repeated communications
Smoothing controversial decisions starts with communications. These decisions take clear, repeated communications
Clearly state reasons for decisions.
Ensure understanding on how and why the decision was made.
Many people tend to believe decisions are made arbitrarily. Communicating the how’s and why’s dispel people’s preconceptions.Provide inside view.
Transparency matters. Describe the factors behind the decision. The pros and cons that were considered. Overall reasons behind decision. Demonstrate there was real though behind the decision.
Leading a team and need to make unpopular decision? Apply the above process to improve buy-in.
Chef leading employees new direction. F&B Director overseeing change in direction. DOS changing sales direction. Director Engineering making equipment decision. HR making compensation change. DOC changing venue for event. Finance/Accounting changing software.
All these will benefit from above 4 steps and improve creditability.
Making controversial or unpopular decisions is part of managements jobs.
Demonstrate decisions were made carefully, with thought. Show alternatives were evaluated.
Tom Ferree is the founder of Ferree & Associates and SecureEmploy, organizations focused on helping companies find exceptional talent and helping professionals advance their careers. Since founding Ferree & Associates in 1977, Tom has worked extensively with hospitality companies, executives, and rising leaders across the industry. Through SecureEmploy, he shares practical career strategies, leadership insights, and real-world advice to help professionals grow their careers and help organizations build stronger teams.
